FAQ
Frequently Asked Questions - Lookiks
Welcome to the Lookiks FAQ section. We compiled some answers to common questions and it is to enhance your shopping experience with lookiks. If you cannot find what you are actually looking for, our customer service team always ready to assist you.
About Lookiks
What is Lookiks?
Lookiks is a premium e-commerce platform dedicated to bringing you a carefully selected range of high-quality beauty and skincare products. We strive to make online shopping enjoyable through our commitment to product excellence, efficient delivery, and attentive customer support. Our mission centers on providing you with authentic products that enhance your natural beauty and skincare routine.
What Makes Lookiks Different?
At Lookiks, we distinguish ourselves through our unwavering commitment to authenticity and quality. Each product in our collection undergoes careful selection to ensure it meets our exacting standards. We offer a seamless shopping experience characterized by reliable delivery services, secure payment processing, and a customer-friendly return policy. Our dedication to your satisfaction guides every aspect of our business operations.
Products Authenticity
What Types of Products Are Available?
Our extensive catalog features a diverse selection of beauty and skincare essentials to suit various preferences and needs. You’ll find premium skincare formulations and specialized treatments. We regularly update our inventory to include the latest innovations and trusted classics in the beauty industry, ensuring you have access to products that truly deliver results.
How Can I Confirm Product Authenticity?
Product authenticity stands as our foremost priority at Lookiks. We establish direct partnerships with authorized brands and verified distributors, implementing rigorous authentication protocols for every item in our inventory. This careful sourcing process ensures that each product you receive is 100% genuine, giving you complete confidence in your purchase. We never compromise on authenticity, as we understand its importance to your skincare and beauty regimen.
Ordering Process
How Do I Place an Order?
Placing an order with Lookiks involves a simple, straightforward process:
Browse our website and select the products that interest you
Add your chosen items to your shopping cart
Proceed to checkout when you’re ready to complete your purchase
Enter your shipping details and select your preferred payment method
Review your order details carefully before final submission
Look for an order confirmation email in your inbox shortly after completion
Our user-friendly interface ensures a smooth ordering experience from product selection to checkout confirmation.
What Payment Methods Do You Accept?
We provide multiple secure payment options to accommodate your preferences:
Major credit and debit cards (Visa, Mastercard, American Express)
Your financial information remains protected through advanced security measures and encryption technology. We adhere to strict data protection protocols to safeguard your payment details throughout the transaction process.
Shipping Delivery
What Are the Delivery Times?
Our standard delivery process follows this timeline:
Order Processing: 1-2 business days (Monday through Friday)
Transit Period: 2-4 business days (Monday through Friday)
Total Expected Delivery: 3-6 business days from order placement
Delivery times may vary slightly based on your location and order processing requirements. We process all orders promptly to ensure you receive your products as quickly as possible.
Can I Track My Order?
Yes, we provide comprehensive order tracking capabilities. Once your order ships, you’ll receive an email containing your unique tracking number and instructions for monitoring your package’s journey. This tracking information allows you to follow your order’s progress from our warehouse to your doorstep, giving you clarity on expected delivery dates.
Returns Refunds
What is Your Return Policy?
We offer a straightforward return process for your peace of mind. Eligible items may be returned within 30 days of delivery for a full refund, provided they remain in their original, unused condition with all packaging intact. This policy reflects our confidence in our product quality while ensuring your satisfaction with every purchase. For complete details on eligible items and specific conditions, please refer to our comprehensive Refund Policy.
How Do I Request a Refund?
To initiate a refund request, please Contact our customer service team with your order number and a brief explanation of your return reason. Our representatives will guide you through each step of the return process, from packaging instructions to return shipping methods. For detailed information about processing times and refund methods, please consult our Refund Policy section on our website.
Customer Support
How Can I Reach Customer Service?
Our dedicated customer service team is available to assist with any questions or concerns you may have. For prompt assistance, please email us at contact@lookiks.com. Our representatives are committed to providing timely, helpful responses to enhance your shopping experience with Lookiks.
Thank You for Choosing Lookiks
We appreciate your interest in our FAQ section and hope you found the information you needed. At Lookiks, we remain dedicated to providing exceptional beauty and skincare products backed by outstanding service. Our commitment to quality, authenticity, and customer satisfaction guides everything we do. Thank you for choosing Lookiks as your beauty and skincare destination.